admin – Page 33 – Aion RainMeter 2011-2023 ~ v3.9

So nothing has changed. After all the fuss everywhere with the Gameforge GM scandal recently, their staff keeps ignoring the abuse and crimes (breaking Euro commerce laws), and silencing users with every single retarded and nonsense excuse they can. This is the usual procedure:

Player exposes something in the forum the mods don’t like, or are obliged to tell
Mods ban the player from the forums
Player complains in a support ticket
After a week, nothing has been done, no reply to the tickets, no ban taken back
Player uses the “complain” feature of the ticket to have it reviewed by someone “above”
Player gets forum ban extended or permanent with any vague fake excuse, and their support area closed without further explanation, as well as threats of closing also their game account without any means to complain.
Most often the mods themselves provoke the users with insults, just to make them talk back and have an excuse to ban them again, by breaking the rules the mod just broke themselves.

The messages from the staff are unbelievable, you’d think they are either joking or not very bright in their head.. but that’s what we got.

GF chiefs are aware of nearly all the negatives that have been voiced against them and have ordered the mods not to be so tolerant.

The mods are not entirely to blame except Seven as we all know is by far the most active with bans. All bans do is make players more angry.
I’ve told him just about everything that has been said here and that he wasn’t over popular but he said he knows about player frustration and he is only doing what he has been told.

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you are agitating against Gameforge and the staff

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Opening threads against moderation and for ban appeals is also not accepted

“torlling”, “troll baiting”, they sure sound like professional staff huh? What a freaking joke. If you wanna do your contribution to changing things for European Aion, I urge you to never buy anything from their shop again, as well as any items in-game coming from the shop (like Gold Packs sold by other users).

Clueless staff. Most of their staff have no clue about Aion, they even admit to it in the forums.
Lower drops than we had with NC, around ~30%. Even now with 3.1 the rates are different.
Gold pack. NC doesn’t have this bs.
Extremely long maintenance times. NC used to take 2-3 hours at most. Average time with GF 5-6 hours. Last one took them 15 hours.
Maintenance times. With NC there was a good reason, their staff was in the US, so they performed the maintenance at the same time in the US and Europe, so while US had their servers down at the lowest population times during the night, we had it at morning. With GF this should have changed as the staff is now in Europe, but they still do in the morning..
Lag. When GF took over most people had a 40-50ms ping increase.
No live profiles. They promised to give it before the takeover, but it never happened, never will. All the My Aion features we had with NC are gone.
No Vet Rewards. We only got the old ones owned to us from our NC account, after 6 months of complaints. They promised to give additional rewards of their own after that for every gold pack used, but it never happened either.
Slow updates. GF is the only publisher still stuck in 3.1, and they were in 3.0 only 2 weeks ago! while every other region (US, Korea, China, Russia, Japan, Taiwan) have already been in 3.5 for a long time. 3.0 came 6 months after US had it.
Incomplete updates. Every other region got FTS (Fast-Track-Server) with the 3.1 update, we didn’t. They won’t even do it for the 3.5 update next year (estimated near Summer 2013, when all others will be with 4.0).
We didn’t even get patch notes for 3.1 yet.
No security at all. No SSL in their website for login etc. No master account like we had with NC, if your game or -forum- account is stolen, they got your game stuff as well.
Very poor server security. Lots and lots of players are getting their accounts hacked with no apparent signs of misuse by the user.
Account PIN is useless with GF, if someone gets hold of your account, they can change your password, email, and PIN without any authorization from your part.
No events. They either never do events or just copy/paste old NC ones, which most of the time don’t work properly.
Last event they tried ended up with half the players moving tanks to PVP areas like the eye to abuse other players.
Halloween event was again a copy of NC’s, very late and only after complaints from players.
Sometimes they even stopped events at a completely different time than usual without any notice to the users, and refused to put the NPCs back so players could get their rewards.
Exp/droprate events are only half the % of NC’s.
Still keeping “safe” areas of Gelk/Inggi while every other publisher removed them.
Absolutely no support. The first months of takeover tickets took an average 45-60 days to get an -automated- reply. After that, they now take days if even replied, most times just an auto-reply and closed unless you complain.
No support at evenings, weekends, and festive days. What a joke. Make a ticket on Thursday, no reply until Monday.
Complete leniency towards hackers and cheaters. Back in spring they -unbanned- ALL the hackers who had been previously -perma- banned with clear proofs of cheating, under a “2nd chance” rule. No penalty whatsoever. If anyone gets banned for cheats nowadays, they are out of the game for 2-3 days and that’s it. That’s after weeks of sending proofs to GF with clear videos from dozens of players. Euro servers now have more players using hacks than otherwise.
Cash shop is a joke. They don’t have all the useful items the players would actually like, as opposed to US NC.
Cash items are extremely expensive. 50 euro for a mount, 25-30 euro for some skins which can be used only once. 20-25 euro for pets (per character).
They even have the nerve to excuse the lack of FTS with not ruining “PVP” (ganking of lowbies), while they sell p2w items in the shop you can’t even get through other means.
Extremely buggy forum. Login issues were explained and reported 9 months ago, still nothing fixed. They even ban users for complaining about not being able to use their forums. Most of the players can’t even use them nowadays (cookie issue with guest overriding your login).
Lots of issues with purchased items not delivered after days, and then players get banned if they take the payment back over the items they didn’t receive.
Forum staff playing like they were supreme dictators high on cocaine. They blatantly lie to everyone, and ban users if they contradict the lies and ask for discussion about all kind of matters.
Forum mods ban players without any reasons, or make them up and lock them out of being able to complain about it. They aren’t even told why they are banned, as they receive a PM in the forum -after- they got banned, so they can’t even read them. If you ask about the ban after your account is restored, they ban you again without further explanation. They also ban users for “foul language” (as they deem.. not really), while they use all kind of insults themselves and go unpunished.
No support. Forum mods ban your game support area so they don’t have to comply with their obligations and explain their actions.
Emailing “higher ups” and even faxing their office gets absolutely no reply either.
That’s right ^ they block your account from support tickets area, thus denying you of support over paid services. This is not even legal in the EU.
GMs abusing their power in-game. Players are getting banned inside arenas seconds after gliding a fear: the GM you played against logs their GM account and bans you for using a well known and working as intended game mechanics. They will also ban you if you engage a boss they are on at the same time for a dps race. People recently got banned during a Sunakaya kill, with the GM insulting the other alliance leader, and right after boss died, the player was insta banned. Support told the player he shouldn’t hit a boss other people were hitting oO most likely the same GM who banned him. This was a big scandal recently in their forums, with the support lead promising to investigate it, but eventually nothing was done and the threads were all locked and users complaining banned.
Game launcher completely unfriendly, with no option to stop it from overwriting custom voice packs unless you skip the launcher completely through other means.
Extremely low populated servers. Most of them have maybe 1000 players on both sides together; that’s including a LOT of lowbie players just new to the game and a HUGE amount of bots, goldsellers and spammers. GF refuses to merge the servers.
Players getting banned for using ping reducers, with half the staff contradicting each other about whether it’s allowed.
Hacked accounts don’t even get their items back, Gameforge will barely restore anything, as oposed to NCsoft, with all kind of lame excuses for not doing so.

That’s just the tip of the iceberg. Gameforge ruined and killed our beloved game in Europe. If you are tired of all the bs, stop buying gold packs and any items from their shop, don’t buy them in-game either, maybe eventually they give up and we’ll get a decent publisher.

Most of the veteran players have already quit because of GF, and a LOT of people who’ve had issues with them, getting banned for no reason and trolled by their staff; players who had been part of this game for 3 years and -never- had a single issue when our region was managed by NCSoft.