http://rainy.ws/2013/03/07/gameforge-mismanagement-and-abuse-extends-to-all-their-games/
[18:47:45] x: you know they still didnt reply to my ticket on tera?
[18:47:48] x: hope they all die
If this happened to you, paid for club etc and didn’t receive the items or any support, I strongly encourage you to take the money back. If you paid with VISA go to your bank and take the payment back, you can usually do that for 30 days after any transaction, or if you used paypal, start a claim and request the money back for not receiving the service.